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<h2><strong>NEC Channel Partners,</strong></h2>
<p class="lead">You've heard us talk about "Single Pane of Glass", but are you familiar with all the benefits of adding the ENGAGE ADVANCED and/or COMPLETE packages to CONNECT? This seamless integration makes<strong> ENGAGE features accessible through CONNECT’s single-pane user interface and admin portal</strong> and, in turn, unlocks next-generation front desk and customer care excellence for your clients. <a href="https://www.necanytime.com/documents/20823/3495612/UNIVERGE+BLUE+CONNECT+%26+ENGAGE+Channel+Partner+FAQ/ef440961-d090-a146-a655-bcacac20a8aa">View Channel Partner FAQs</a>.</p>
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<p><strong>CONNECT</strong> is designed to optimize i<strong>nternal business communications and collaboration</strong>, while <strong>ENGAGE</strong> is designed to <strong>enhance customer-facing interactions</strong>, through intelligent routing and data insights that help staff deliver consistently better customer experiences.</p>
<table class="button secondary"><tbody><tr><td><table><tbody><tr><td><a href="https://www.youtube.com/watch?v=F4BkZuhdJM0">Watch the CONNECT with ENGAGE Demo</a></td></tr></tbody></table></td></tr></tbody></table>
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<p>With <a href="https://www.necanytime.com/documents/20823/3495612/UNIVERGE%C2%A0BLUE+ENGAGE+Info+Sheet/695a5b87-baf0-4db2-b593-431ecd299b38">ENGAGE</a>, businesses can enable a host of powerful features to enhance the quality of customer engagements, including:</p>
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<td class="list-desc list-desc__full">Intuitive self-service Interactive Voice Response (IVR)</td>
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<td class="list-desc list-desc__full">Queuing of multi-channel interactions</td>
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<td class="list-desc list-desc__full">Proactive outbound notifications for appointments or payments</td>
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<td class="list-desc list-desc__full">Robust real-time dashboards and reporting</td>
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<td class="list-desc list-desc__full">Artificial Intelligence (AI) interaction analysis to gauge customer service quality</td>
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<p>ENGAGE also streamlines call center workflows, reduces errors, and refines operational performance overall through business process automation (i.e., CRM integration).</p>
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<h4 class="text-orange text-uppercase"><strong>Better Together! <br><span class="text-blue">UNIVERGE BLUE CONNECT with ENGAGE</span></strong></h4>
<p>By offering your customers <a href="https://www.necanytime.com/documents/20823/3495612/UNIVERGE+BLUE+CONNECT+%26+ENGAGE+1-Page+Info+Sheet/e20f7a83-62cd-abfd-ac58-351f2b314ad5">CONNECT with ENGAGE ADVANCED and/or COMPLETE packages</a>, you are giving them the end-to-end cloud driven business communications solution they’ve been searching for and setting them on the course for future success. The best part is the brilliant design that makes this solution so “Crazy Simple” to use – the single-pane user interface!</p>
<table class="button secondary"><tbody><tr><td><table><tbody><tr><td><a href="https://www.necanytime.com/documents/20823/3495612/UNIVERGE+BLUE+CONNECT+Packages+Info+Sheet/66f9a9ec-d03a-4a72-a1c7-3e1ba83727d1">View CONNECT Package Features</a></td></tr></tbody></table></td></tr></tbody></table>
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<h4 class="text-orange text-uppercase"><strong>ENGAGE <br><span class="text-blue">ENGAGE Feature Highlights</span></strong></h4>
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<td class="list-desc list-desc__full"><strong>IVR</strong> - Used to perform data queries and design workflows, offer customer self-service, and help callers reach staff (via queues) as quickly as possible. Learn more</td>
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<td class="list-desc list-desc__full"><strong>Dynamic Notifications</strong> - Enables outbound notifications via phone, SMS, and email (i.e., for appointment and payment reminders, directions, surveys, and more) to help businesses maximize revenue potential and ensure quality customer care. Learn more</td>
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<td class="list-desc list-desc__full"><strong>Interaction Analytics </strong>- Empowers supervisors with the AI insights they need to identify the most important customer conversations based on sentiment and keyword analysis and assists with continually improving customer care performance. Learn more</td>
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<td class="list-desc list-desc__full"><strong>Evaluator</strong> - Provides supervisors with a valuable tool for evaluating agent performance, providing meaningful feedback, and building employee skills, to assist with improving customer service and retention rates. Learn more</td>
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<table class="button secondary"><tbody><tr><td><table><tbody><tr><td><a href="https://www.necanytime.com/documents/20823/3495612/UNIVERGE%C2%A0BLUE+ENGAGE+Packages+Info+Sheet/c6ef0977-40e2-4539-8380-fd60cb0936ea"> View ENGAGE Package Features</a></td></tr></tbody></table></td></tr></tbody></table>
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<table class="button primary button__no-margin"><tbody><tr><td><table><tbody><tr><td><a href="mailto:engage4you@necam.com">Request an ENGAGE Demo Account Today!</a></td></tr></tbody></table></td></tr></tbody></table>
<p><strong>Coming Soon! </strong>Enablement for ENGAGE: A 3-Part Workshop Series. Watch for more information and be sure to sign up on Anytime.</p>
<p>Let us know if you have any questions. Your Success is Our Priority!</p>
<p>Regards,<br>
NECAM Marketing</p>
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<th class="small-12 large-6 columns last"><table><tbody><tr><th><p class="text-right link-website small-float-center"><a href="https://www.univergeblue.com">www.univergeblue.com</a></p></th></tr></tbody></table></th>
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<h4 class="text-center">Stay connected with NEC on</h4>
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