File: /var/www/vhosts/creativefellows.nl/translate.creativefellows.nl/db.sql
-- phpMyAdmin SQL Dump
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-- https://www.phpmyadmin.net/
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-- Host: localhost:8889
-- Gegenereerd op: 27 aug 2020 om 15:15
-- Serverversie: 5.7.26
-- PHP-versie: 7.3.9
SET SQL_MODE = "NO_AUTO_VALUE_ON_ZERO";
SET time_zone = "+00:00";
--
-- Database: `translator_nec`
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-- --------------------------------------------------------
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-- Tabelstructuur voor tabel `categories`
--
CREATE TABLE `categories` (
`category_id` int(10) NOT NULL,
`project_id` int(10) NOT NULL,
`name` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`status` int(10) NOT NULL DEFAULT '1'
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;
--
-- Gegevens worden geëxporteerd voor tabel `categories`
--
INSERT INTO `categories` (`category_id`, `project_id`, `name`, `status`) VALUES
(1, 1, 'Connect', 1),
(2, 1, 'Meet', 1),
(3, 1, 'Share', 1),
(4, 1, 'Engage', 1),
(5, 1, 'Backup & Recover', 1),
(6, 1, 'SIP Trunking', 1);
-- --------------------------------------------------------
--
-- Tabelstructuur voor tabel `glossaries`
--
CREATE TABLE `glossaries` (
`glossary_id` int(10) NOT NULL,
`name` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`language_source` int(10) NOT NULL,
`language_tartget` int(10) NOT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;
-- --------------------------------------------------------
--
-- Tabelstructuur voor tabel `glossary_sets`
--
CREATE TABLE `glossary_sets` (
`set_id` int(10) NOT NULL,
`glossary_id` int(10) NOT NULL,
`source` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`target` varchar(255) COLLATE utf8_unicode_ci NOT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;
-- --------------------------------------------------------
--
-- Tabelstructuur voor tabel `languages`
--
CREATE TABLE `languages` (
`language_id` int(10) NOT NULL,
`name` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`locale` varchar(2) COLLATE utf8_unicode_ci NOT NULL,
`status` int(10) NOT NULL DEFAULT '1'
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;
--
-- Gegevens worden geëxporteerd voor tabel `languages`
--
INSERT INTO `languages` (`language_id`, `name`, `locale`, `status`) VALUES
(1, 'English', 'en', 1),
(2, 'Dutch', 'nl', 1),
(3, 'German', 'de', 1),
(4, 'French', 'fr', 1),
(5, 'Spanish', 'es', 1),
(6, 'Russian', 'ru', 1),
(7, 'Chinese', 'cn', 1);
-- --------------------------------------------------------
--
-- Tabelstructuur voor tabel `pages`
--
CREATE TABLE `pages` (
`page_id` int(10) NOT NULL,
`project_id` int(10) NOT NULL,
`original` int(1) NOT NULL DEFAULT '0',
`category_id` int(1) NOT NULL,
`name` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`file_name` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`header` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`html` text COLLATE utf8_unicode_ci NOT NULL,
`language_id` int(10) NOT NULL,
`glossary_id` int(10) NOT NULL,
`version` int(10) NOT NULL DEFAULT '1',
`date_created` timestamp NULL DEFAULT NULL,
`status` int(10) NOT NULL DEFAULT '1'
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;
--
-- Gegevens worden geëxporteerd voor tabel `pages`
--
INSERT INTO `pages` (`page_id`, `project_id`, `original`, `category_id`, `name`, `file_name`, `header`, `html`, `language_id`, `glossary_id`, `version`, `date_created`, `status`) VALUES
(1, 1, 0, 1, 'Account Contacts And Contact Roles', '1370_(en).html', 'Account Contacts And Contact Roles', '<p>Account Contact corresponds to login credentials for accessing <a href=\"$cpanelwebsite\" target=\"_blank\" rel=\"noopener\">$cpanelNamefirstuse</a>. Contacts are assigned one or more Roles, which determine what sections of <a href=\"$cpanelwebsite\" target=\"_blank\" rel=\"noopener\">$cpanelName</a> they have access to, as well as the technical support options available to that contact.</p>\r\n<p>To manage the account contacts, login to <a href=\"$cpanelwebsite\" target=\"_blank\" rel=\"noopener\">$cpanelName</a> and navigate to <em>Account > Account Contacts.</em></p>\r\n<p><strong>Note:</strong> you can access <strong>Account Contacts </strong>section only if you have Contact Manager <a href=\"#Roles\">role</a>.</p>\r\n<p><img style=\"border: 1px solid gray;\" src=\"../Contents/1370/1370_1.png\" alt=\"Control Panel\" /></p>\r\n<h2>Contact types</h2>\r\n<p>There are two types of Account Contacts:</p>\r\n<ul>\r\n<li><strong>Owner: </strong>contact is created when the account is set up. This contact always has all <a href=\"#Roles\">roles </a>assigned to it. To delete this contact, ownership must be changed first.</li>\r\n<li><strong>Standard: </strong>contacts are created via <a href=\"$cpanelwebsite\" target=\"_blank\" rel=\"noopener\">$cpanelName</a> and can be assigned different <a href=\"#Roles\">roles.</a></li>\r\n</ul>\r\n<h2>Contact settings</h2>\r\n<p>To access the settings, click the contact\'s display name. Each contact includes the following settings:</p>\r\n<ul>\r\n<li><a href=\"#General information\">general information</a></li>\r\n<li><a href=\"#Security Questions\">security questions</a></li>\r\n<li><a href=\"#Roles\">roles</a></li>\r\n<li><a href=\"#Notifications\">notifications</a></li>\r\n</ul>\r\n<h3><strong><a id=\"General information\"></a>General information</strong></h3>\r\n<p> Includes contact information such as name, phone, email address and password to log in to <a href=\"$cpanelwebsite\" target=\"_blank\" rel=\"noopener\">$cpanelName</a>.</p>\r\n<p><strong><img style=\"border: 1px solid gray;\" src=\"../Contents/1370/1370_2.png\" alt=\"General\" /></strong></p>\r\n<p><strong>Note: </strong>alternate Email Address field is used to receive email notifications about server maintenance or global issues that may affect your account. This email address cannot be used as a login to $cpanelName.</p>\r\n<h3><strong><a id=\"Security Questions\"></a>Security Questions</strong></h3>\r\n<p>Each account contact has 3 security questions. Questions can be selected from the dropdown. When an account contact calls $companyName Support, our representative will ask you to provide an answer to one of the security questions.</p>\r\n<p><img style=\"border: 1px solid gray;\" src=\"../Contents/1370/1370_3.png\" alt=\"Security\" /></p>\r\n<h3><strong><a id=\"Roles\"></a>Roles</strong></h3>\r\n<p>Standard contacts can be assigned one or more of the following roles. </p>\r\n<ul>\r\n<li><strong>Contact Manager: </strong>this role allows modifying contact details and resetting passwords for themselves and others using <a href=\"$cpanelwebsite\" target=\"_blank\" rel=\"noopener\">$cpanelName</a> (<em>Account > Account Contacts</em>). This role can be assigned in combination with any of the other roles to allow someone to administer the contacts on your account.\r\n<p><strong>Note:</strong> Contact Manager role does not allow to make changes to the Account Owner.</p>\r\n</li>\r\n<li><strong>Billing Manager: </strong>this role gives access to all the items under <em>Account</em> in <a href=\"$cpanelwebsite\" target=\"_blank\" rel=\"noopener\">$cpanelName </a>EXCEPT managing Account Contacts and Security Policies. Access includes plan and pricing details and uploading custom logo.</li>\r\n<li><strong>Security Manager: </strong>this role gives access to security-related options, such as Password Policies, IP-Based Access and Two-factor authentication for Account Contacts, and the ability to manage other Account Contacts.\r\n<p><strong>Note:</strong> Security Manager role does not allow to make changes to the Account Owner.</p>\r\n</li>\r\n<li><strong>Technical Administrator:</strong> this role gives the contact access to the Users and Services areas of the <a href=\"$cpanelwebsite\" target=\"_blank\" rel=\"noopener\">$cpanelName</a>. You can select some services that will be available for Technical Administrator to manage and restrict access to other services.\r\n<p><strong>Note</strong>: all Account Contacts have access to the Audit Log and can export its results to CSV.<br /><br /><img style=\"border: 1px solid gray;\" src=\"../Contents/1370/1370_4.png\" alt=\"Roles\" /></p>\r\n</li>\r\n</ul>\r\n<p></p>\r\n<h3><strong><a id=\"Notifications\"></a>Notifications</strong></h3>\r\n<p>Includes settings for notifications that are sent to an account contact.</p>\r\n<p>Read the Knowledge Base article on <a href=\"$kbWebsite/viewKBArticle.asp?id=21993\" target=\"_blank\" rel=\"noopener\">Account Contact Notifications</a> for more information.</p>\r\n<p><strong>Note:</strong> any change made to the Account Contact settings (including notification preferences) except Name and Job Title fields will result in email notification being sent to the account contacts email address if Security notifications are enabled for this Account contact.</p>', 1, 1, 1, '2020-08-26 09:31:41', 1),
(2, 1, 0, 1, 'What Can I Use to Verify My Identity?', '1372_(en).html', 'Account Contacts And Contact Roles', 'What Can I Use to Verify My Identity?<endOfTitle><p>Please use the <strong>Answers to the Security Questions</strong> set for your account contact to confirm your identity. You can find your account contact security questions and answers in <a href=\"$cpanelwebsite\" target=\"_blank\">$cpanelname</a> at <em>Account > Account Contacts > Security Questions</em>.</p>\r\n<p><span><span style=\"font-family: Calibri,sans-serif; font-size: x-small;\"><span style=\"font-size: 11pt;\"><img src=\"../Contents/1370/1370_3.png\" alt=\"Security Questions\"></span></span></span></p>\r\n<p><strong>Note:</strong> You can access <strong>Account Contacts </strong>section only if you have Contact Manager <a target=\"_blank\" href=\"$kbWebSite/viewKBArticle.asp?id=1370\">role</a>. To access your security questions without Contact Manager role, navigate to <em>$cpanelname > Profile </em>(a link in the page header in the top right corner)<em> > Edit profile > Security Questions.</em></p>\r\n<p><span style=\"color: #333333; font-family: \'Open Sans\', Helvetica-Neue, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: 20px; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 1; word-spacing: 0px; -webkit-text-stroke-width: 0px; display: inline !important; float: none; background-color: #ffffff;\"><span class=\"Apple-converted-space\"><img src=\"../Contents/1372/1372_2.png\" alt=\"Security questions\" /><br /></span></span>Each account contact has 3 security questions. However, one random question will be asked. If the person cannot answer it, a notification ticket will be sent to the owner of the account.</p>\r\n<p>You also need to make sure that the role of this account contact corresponds to the type of request that you are providing verification for.<br /><br />The types of requests and corresponding account contact types that can be used for verification are:</p>\r\n<ul>\r\n<li><strong>Billing issues</strong>: Billing Manager, account owner.</li>\r\n<li><strong>Technical issues</strong>: Technical Administrator, account owner.</li>\r\n<li><strong>Account access, passwords</strong>: Contact Manager, account owner.</li>\r\n</ul>\r\n<p>Read the Knowledge Base article on <a target=\"_blank\" href=\"$kbWebSite/viewKBArticle.asp?id=1370\">Account contacts and contact roles</a> for more information on the types and roles of account contacts.</p>', 1, 1, 1, '2020-08-26 09:33:10', 1),
(3, 1, 0, 2, 'How Can I Check My Voicemail?', '', 'Account Contacts And Contact Roles', 'How Can I Check My Voicemail?<endOfTitle><p> You can check voicemail both over the phone or in your email.</p>\r\n<p>If you have any voicemail messages left for you, the voicemail lights on your phone will be ON. They will be OFF only when you play all the messages on the device.</p>\r\n<ul>\r\n<li><a href=\"#Listen from email\">Listening to voicemails from email</a></li>\r\n<li><a href=\"#Listen over the phone\">Listening to voicemails over the phone</a></li>\r\n<li><a href=\"#Remote line\">Listening to voicemails over the remote line</a></li>\r\n<li><a href=\"#Changing VM PIN and Greeting\">Changing voicemail PIN and voicemail greeting</a></li>\r\n<li><a href=\"#Unite mobile app\">Managing voicemails via $Unite mobile application</a></li>\r\n<li><a href=\"#Desktop\">Managing voicemails via $unite desktop application</a></li>\r\n</ul>\r\n<h3><strong><a id=\"Listen from email\"></a>To listen to voicemail from your email:</strong></h3>\r\n<p>First, make sure you have set up headphones or speakers on your computer and adjusted the volume.</p>\r\n<p>Voicemail messages arrive in your Inbox as message attachments. You can view or change the email address for sending voicemail to (see below).</p>\r\n<p>To listen to a voicemail message, open the attachment to play the file.</p>\r\n<h3><strong><a id=\"Listen over the phone\"></a>To listen to voicemail over the phone:</strong></h3>\r\n<p>Using your office desktop phone, dial your own extension and enter your PIN code when prompted.</p>\r\n<p><span class=\"description\"><strong>Note:</strong> When listening to a voicemail message using your phone, you have </span><span class=\"description\"><span class=\"description\">the following options available:</span></span></p>\r\n<ul style=\"list-style-type: none;\">\r\n<li><strong>1</strong> - listen to new voicemail<br />\r\n<ul style=\"list-style-type: none;\">\r\n<li>during VM playback\r\n<ul style=\"list-style-type: none;\">\r\n<li><strong>1</strong> - replay the current message</li>\r\n<li><strong>2</strong> - delete the VM\r\n<ul style=\"list-style-type: none;\">\r\n<li><strong>5</strong> - confirm deletion</li>\r\n</ul>\r\n</li>\r\n<li><strong>3</strong> - mark message as unheard</li>\r\n<li><strong>4</strong> - skip current message</li>\r\n<li><strong>5</strong> - callback the sender of voicemail</li>\r\n<li><strong>6</strong> - forward voicemail to the extension</li>\r\n<li><strong>#</strong> - skip the playback of message details</li>\r\n</ul>\r\n</li>\r\n<li>after VM playback\r\n<ul style=\"list-style-type: none;\">\r\n<li><strong>1</strong> - replay the current message</li>\r\n<li><strong>2</strong> - delete the VM</li>\r\n<li><strong>3</strong> - mark message as unheard</li>\r\n<li><strong>4</strong> - skip current message</li>\r\n<li><strong>5</strong> - callback the sender of voicemail</li>\r\n<li><strong>6</strong> - forward voicemail to the extension</li>\r\n</ul>\r\n</li>\r\n</ul>\r\n</li>\r\n<li><strong>2</strong> - listen to old messages\r\n<ul style=\"list-style-type: none;\">\r\n<li>during VM playback\r\n<ul style=\"list-style-type: none;\">\r\n<li><strong>1</strong> - replay the current message</li>\r\n<li><strong>2</strong> - delete the VM\r\n<ul style=\"list-style-type: none;\">\r\n<li><strong>5</strong> - confirm deletion</li>\r\n</ul>\r\n</li>\r\n<li><strong>3</strong> - mark message as unheard</li>\r\n<li><strong>4</strong> - skip current message</li>\r\n<li><strong>5</strong> - callback the sender of voicemail</li>\r\n<li><strong>6</strong> - forward voicemail to the extension</li>\r\n<li><strong>#</strong> - skip the playback of message details</li>\r\n</ul>\r\n</li>\r\n<li>after VM playback\r\n<ul style=\"list-style-type: none;\">\r\n<li><strong>1</strong> - replay the current message</li>\r\n<li><strong>2</strong> - delete the VM</li>\r\n<li><strong>3</strong> - mark message as unheard</li>\r\n<li><strong>4</strong> - skip current message</li>\r\n<li><strong>5</strong> - callback the sender of voicemail</li>\r\n<li><strong>6</strong> - forward voicemail to the extension</li>\r\n</ul>\r\n</li>\r\n</ul>\r\n</li>\r\n<li><strong>3</strong> - personal options\r\n<ul style=\"list-style-type: none;\">\r\n<li><strong>1</strong> - record voicemail greeting</li>\r\n<li><strong>2</strong> - change PIN</li>\r\n<li><strong>*</strong> - return to VM list</li>\r\n</ul>\r\n</li>\r\n</ul>\r\n<p><strong>Notes:</strong></p>\r\n<ul>\r\n<li>Before playing the actual voicemail, the date and time when it has been received will be announced.</li>\r\n<li>When forwarding the voicemail, the system will provide you with the option to record an introduction message, which is sent along with the forwarded voicemail and plays before the original voicemail when reviewed. If a call is returned for the forwarded message using option 5, the person who forwarded the message will be called, not the person who originally left the voicemail.</li>\r\n</ul>\r\n<h3><span class=\"description\"><strong><a id=\"Remote line\"></a>To check your voicemail from an outside line:</strong></span></h3>\r\n<ol>\r\n<li>From an outside line call your phone number</li>\r\n<li>When the voicemail greeting begins, press <strong>#</strong></li>\r\n<li>Follow the voice prompts, \"<em>Please enter your extension, Press <strong>#</strong> when done</em>.\"</li>\r\n<li>Follow the voice prompts, \"<em>Please enter your PIN code. Press <strong>#</strong> when done</em>.\" </li>\r\n<li>Follow the voice prompts and select your desired task:</li>\r\n<ul>\r\n<li>Press <strong>1</strong> to listen to new voice messages</li>\r\n<li>Press <strong>2</strong> to listen to old messages</li>\r\n<li>Press <strong>3</strong> for personal options - this also allows you to update your voicemail greeting</li>\r\n</ul>\r\n</ol>\r\n<h3><a id=\"Changing VM PIN and Greeting\"></a><strong>To change your greeting or PIN code</strong></h3>\r\n<p>You can call the voicemail system and <strong>record a new greeting</strong> or c<strong>hange your voicemail PIN</strong> <strong>over the phone</strong>.</p>\r\n<p>Using your office desktop phone, dial your own extension or phone number. You will hear the voicemail phone menu. Listen to the instructions and push the button on your phone that corresponds to the action you want. To cancel or go back at any point, press star (<strong style=\"font-weight: bold;\">*</strong>).</p>\r\n<p></p>\r\n<p><strong>To change the PIN or the email address for voicemail using $unite Desktop Application:</strong></p>\r\n<ol>\r\n<li>Log into <em>$unite Desktop Application ></em> click on <strong>Profile</strong> > choose <strong>Voicemail Settings tab</strong>;</li>\r\n<li><span>Type in the </span><strong>PIN</strong><span><span> </span>into the </span><strong>Voicemail PIN field</strong>;</li>\r\n<li><strong>Save Changes</strong>.</li>\r\n</ol>\r\n<p><span>You can learn more about managing your Voicemail Settings (Voicemail PIN, Voicemail greeting, Voicemail transcription and email notifications) from the $unite Desktop App by viewing our Knowledge Base article: <a href=\"$kbWebsite/viewKBArticle.asp?id=53434\" target=\"_blank\">$unite Desktop Application: Voicemail Settings</a></span></p>\r\n<h3><a id=\"Unite mobile app\"></a><strong>Managing voicemails via $Unite mobile application.</strong></h3>\r\n<p>The process of checking voicemails via $Unite mobile application is described <a href=\"$kbWebsite/viewKBArticle.asp?id=44005\" target=\"_blank\" rel=\"noopener\">in this article</a>.</p>\r\n<h3><strong><a id=\"Desktop\"></a>Managing voicemails via $Unite desktop application.</strong></h3>\r\n<p>The process of checking voicemails via $Unite desktop application is described <a href=\"$kbWebsite/viewKBArticle.asp?id=49638\" target=\"_blank\" rel=\"noopener\">in this article</a>.</p>', 1, 1, 1, '2020-08-26 09:33:12', 1),
(4, 1, 0, 2, 'How To Update Polycom Device Firmware', '', 'Account Contacts And Contact Roles', '<div>testtest</div>', 1, 1, 1, '2020-08-26 09:33:12', 1),
(5, 1, 0, 2, 'How Do I Create A *.WAV Or *.OGG File For My Auto Attendant Greeting', '', 'Account Contacts And Contact Roles', '<div>testtest</div>', 1, 1, 1, '2020-08-26 09:33:12', 1),
(6, 1, 0, 2, '$FileSyncFirstUse: Windows Client Installation', '', 'Account Contacts And Contact Roles', '<div>testtest</div>', 1, 1, 1, '2020-08-26 09:33:12', 1),
(7, 1, 0, 1, '$FileSyncFirstuse: Windows Desktop Client Troubleshooting', '', 'Account Contacts And Contact Roles', '<div>testtest</div>', 1, 1, 1, '2020-08-26 09:33:12', 1),
(8, 1, 0, 5, 'What Is The Event Log?', '', 'Account Contacts And Contact Roles', '<p>The Event Log allows you to view and monitor the activities performed on your account. You can access the Event Log by navigating to <em>Account > Audit Log</em> in <a href=\"$exchangeControlPanelURL\" target=\"_blank\">$cpanelnamefirstuse</a>.</p>', 1, 1, 1, '2020-08-26 09:33:12', 1),
(9, 1, 0, 1, 'Troubleshooting $cpanelNamefirstuse Issues', '', 'Account Contacts And Contact Roles', '<div>testtest</div>', 1, 1, 1, '2020-08-26 09:33:12', 1),
(10, 1, 0, 1, 'Account Contacts And Contact Roles', '', 'Account Contacts And Contact Roles', '<div>testtest</div>', 1, 1, 1, '2020-08-26 09:33:52', 1),
(11, 1, 0, 1, 'Account Contacts And Contact Roles', '', 'Account Contacts And Contact Roles', '<div>testtest</div>', 1, 1, 1, '2020-08-26 09:33:12', 1),
(12, 1, 0, 2, '$fileSyncFirstUse: Restore Deleted Files', '', '', '$fileSyncFirstUse: Restore Deleted Files<endOfTitle><p>This article describes the process of restoring deleted files and folders in $fileSync.</p>\r\n<p>When a file or folder is deleted in $fileSync, it is placed into the Recycle Bin and <g class=\"gr_ gr_39 gr-alert gr_gramm gr_disable_anim_appear Grammar only-ins replaceWithoutSep\" id=\"39\" data-gr-id=\"39\">continues</g> to occupy disk space. While the item is there, it can be restored.</p>\r\n<p>By default there is no retention period for files stored in the Recycle Bin and the user cannot permanently delete files and folders. The account administrator can modify retention policy settings. Read the Knowledge Base article on <a href=\"$kbWebsite/viewKBArticle.asp?id=21445\" target=\"_blank\">$fileSync: Retention Policies</a>.</p>\r\n<p>To view and restore deleted files and folders:</p>\r\n<ol>\r\n<li>Log in to <a href=\"$fileSyncWeb\" target=\"_blank\">$fileSync Web Interface</a></li>\r\n<li>Click on <strong>Deleted Items</strong>.</li>\r\n<li>Navigate to the location where file or folder existed prior the deletion. Deleted files and folders have a distinct grayed out icon.</li>\r\n<li>Click on <strong>Restore </strong>next to the item you want to restore.</li>\r\n</ol>\r\n<p><img style=\"border: gray 1px solid;\" src=\"../Contents/2639/2639_1.png\" alt=\"deleted items\" /></p>\r\n<p>Note:</p>\r\n<ul>\r\n<li>When you restore a deleted folder, it will restore files inside the folder that were active on the time, when the folder has been deleted. Files that have been already deleted at the moment of deletion will remain deleted.</li>\r\n<li>Actions menu allows a user to permanently delete files and folders from Recycle Bin. If Administrator prohibited permanent deletion to be performed by a user, the option will not appear in actions menu. It can be modified in retention policy settings menu in $cpanelname. R<span style=\"font-style: inherit; font-weight: inherit;\">ead the Knowledge Base article on </span><a href=\"$kbWebsite/viewKBArticle.asp?id=21445\" target=\"_blank\">$fileSync: Retention Policies</a>.</li>\r\n<li>In shared folders, only Users with Owner, Co-owner, and Modify roles can restore deleted files. Only Owner and Co-owner can permanently delete files.</li>\r\n</ul>\r\n<p></p>', 1, 0, 1, '2020-08-26 09:33:12', 1);
INSERT INTO `pages` (`page_id`, `project_id`, `original`, `category_id`, `name`, `file_name`, `header`, `html`, `language_id`, `glossary_id`, `version`, `date_created`, `status`) VALUES
(13, 1, 0, 6, 'New SonicWalls - With The White/Blue User Interface - Known As SonicOS Enhanced', '', '', 'New SonicWalls - With The White/Blue User Interface - Known As SonicOS Enhanced<endOfTitle><h2>Recommendation Information</h2>\r\n<p style=\"line-height: 150%;\"><span style=\"font-size: medium;\">Price: ~$220 and above</span></p>\r\n<ul>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">These firewalls have a new Bandwidth Management system that was implemented in firmware v5.8.1.0 and above that allows you to reserve the exact amount of bandwidth the $companyname devices need. </p>\r\n</li>\r\n<li>\r\n<p style=\"line-height: 150%;\">$companyname customers have a long track-record of success with SonicWalls.</p>\r\n</li>\r\n</ul>\r\n<h2>Known Issues</h2>\r\n<ol>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">If these firewalls are not configured, they intermittently interfere with phone registration, causing call and feature failures. SIP Transformations, which is the same as SIP ALG, may be enabled and will cause call failures and one-way audio problems unless it\'s disabled.</p>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">Running an early release firmware is known to cause unusual call quality problems and phone feature failures, so make sure to run only the latest <em>stable </em>firmware release.</p>\r\n</li>\r\n<li>\r\n<p style=\"line-height: 150%;\">Security Note:We are adding rules that only allows traffic to/from your $companyname phones and the $companyname Voice servers. Your computers remain fully protected. The firewall rules below only apply to the $companyname phones.</p>\r\n</li>\r\n<li>Several customers have reported issues with audio delay when answering calls which is caused by Single-Sign-On features being enabled on the SonicWall. We recommend disabling this feature when using our Hosted PBX or SIP trunking services with this router. </li>\r\n</ol>\r\n<p style=\"line-height: 150%;\"><span style=\"color: #000000;\">The models that typically have this new interface include the following:</span></p>\r\n<ul>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\"><span style=\"color: #000000;\">TZ 105 series, TZ 205 series, TZ 215 series.</span></p>\r\n</li>\r\n<li>\r\n<p style=\"line-height: 150%;\"><span style=\"color: #000000;\">NSA 220 series, 250M series, 2400, 2600, 3600, 4600, 5600, 6600.</span></p>\r\n</li>\r\n</ul>\r\n<p style=\"line-height: 150%;\">Confirm and/or set the following settings. Depending on the firmware version and model of your SonicWall, the instructions may vary slightly.</p>\r\n<h2>Resolution</h2>\r\n<p style=\"line-height: 150%;\"><strong><span style=\"color: #ff0000;\">The instructions below only apply to New SonicWalls with the White/Blue Interface, which is also known as SonicOS Enhanced.</span></strong></p>\r\n<ol>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">Go to System > Status > Write down the Firmware Version number ><span style=\"color: #000000;\"><span style=\"background: #ffffff;\"> Verify your firmware is not unstable:</span></span></p>\r\n<ul>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">Stable firmware:</p>\r\n<ul>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">These versions we have confirmed do not cause issues on many customer\'s sites:</p>\r\n<ul>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">5.8.1.15-51o.</p>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">5.8.1.14-48o.</p>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">5.8.1.6-3o.</p>\r\n</li>\r\n</ul>\r\n</li>\r\n</ul>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">Firmware we are testing:</p>\r\n<ul>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">5.8.1.2-6o:</p>\r\n<ul>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">May cause errors adding Service Objects with Network subnets. See the end of step 6 for details.</p>\r\n</li>\r\n</ul>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">5.9.0.6-3o.</p>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">Other 5.9.0.x versions - <em>excluding </em>5.9.0.4-127o.</p>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">Please contact us if you have a SonicWall with a 5.9.x.x firmware version so we can run QoS tests to verify if the firmware is stable or not.</p>\r\n</li>\r\n</ul>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">Unstable firmware:</p>\r\n<ul>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">These firmware versions cause strange call/fax quality issues:</p>\r\n<ul>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">5.9.0.4-127o.</p>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">Many 5.8.x.x <em>Early Release</em> versions.</p>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">Many 5.9.x.x <em>Early Release</em> versions.</p>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">Many firmware versions older than 5.8.14-48o.</p>\r\n</li>\r\n</ul>\r\n</li>\r\n</ul>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">If you are not sure:</p>\r\n<ul>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">Go to <a href=\"http://www.mysonicwall.com/\" target=\"_blank\">www.mysonicwall.com</a> and login to your SonicWall account to verify whether you have a General or Early Release Firmware.</p>\r\n</li>\r\n</ul>\r\n</li>\r\n</ul>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">Go to <em>VoIP > Settings:</em></p>\r\n<ul>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">Enable consistent NAT: Uncheck.</p>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">Enable SIP Transformations: Uncheck.</p>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">Click Apply.</p>\r\n</li>\r\n</ul>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">Go to <em>Security Services > Content Filter:</em></p>\r\n<ul>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">If you subscribed to the Content Filter feature, then scroll down to <em>CFS Policy per IP Address Range > Add > Set the following:</em></p>\r\n<ul>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">IP Address From: <Add Network Information Provided by $companyName></p>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">IP Address To: <Add Network Information Provided by $companyName></p>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">CFS Policy: Default.</p>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">Comment: To allow devices to access the $companyname Voice WAN IP range.</p>\r\n</li>\r\n</ul>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">Click Apply.</p>\r\n</li>\r\n</ul>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\"><strong><span style=\"text-decoration: underline;\">Critical:</span></strong> Do the following steps to remove old firewall rules that can conflict with the new rules.</p>\r\n<ul>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">Go to <em>Firewall > Access Rules > Matrix (top-left):</em></p>\r\n<ul>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">Select the Arrow that intersects with <strong><span style=\"font-style: normal;\">LAN to LAN</span></strong><span style=\"font-style: normal;\">.</span></p>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">Disable or delete any rules that say VoIP, or Voice under Destination or Service.</p>\r\n</li>\r\n</ul>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">Click on Matrix (top-left):</p>\r\n<ul>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">Select the Arrow that intersects with <strong><span style=\"font-style: normal;\">LAN to WAN.</span></strong></p>\r\n</li>\r\n</ul>\r\n</li>\r\n</ul>\r\n<ul>\r\n<ul>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">Disable or delete any rules that say VoIP, or Voice under Destination or Service.</p>\r\n</li>\r\n</ul>\r\n</ul>\r\n</li>\r\n</ol>\r\n<ol>\r\n<ul>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">Click on Matrix (top-left):</p>\r\n<ul>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">Select the Arrow that intersects with <strong>WAN to LAN</strong>.</p>\r\n</li>\r\n</ul>\r\n</li>\r\n</ul>\r\n</ol>\r\n<ol>\r\n<ul>\r\n<ul>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">Disable or delete any rules that say VoIP, or Voice under Destination or Service.</p>\r\n</li>\r\n</ul>\r\n</ul>\r\n</ol>\r\n<ol>\r\n<ul>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">Click on Matrix (top-left):</p>\r\n<ul>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">Select the Arrow that intersects with <strong>WAN to WAN</strong>.</p>\r\n</li>\r\n</ul>\r\n</li>\r\n</ul>\r\n</ol>\r\n<ol>\r\n<ul>\r\n<ul>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">Disable or delete any rules that say VoIP, or Voice under Destination or Service.</p>\r\n</li>\r\n</ul>\r\n</ul>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">Go to <em>Firewall > Service Objects:</em></p>\r\n<ul>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\"><em>Scroll down to the Service Objects section > Add > Do the following:</em></p>\r\n<ul>\r\n<li><span>You will need to create service objects for IP ports that pertain to the </span><span>$companyName VoIP product being used. Please contact </span><span>$companyName to obtain the necessary Port ranges that need to be added as Service Objects to your SonicWall.</span></li>\r\n</ul>\r\n</li>\r\n</ul>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\"><em>Scroll up to Service Groups > Add > Do the following:</em></p>\r\n<ul>\r\n<li>\r\n<p style=\"margin-bottom: 0in; font-style: normal; line-height: 150%;\">Name: “Cloud Voice Service Ports”.</p>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; font-style: normal; line-height: 150%;\">In the left-hand box, highlight the Service Objects you created.</p>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; font-style: normal; line-height: 150%;\">Click the \"->\" button to move those Objects to the right.</p>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; font-style: normal; line-height: 150%;\">Click OK.</p>\r\n</li>\r\n</ul>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\"><em>Go to Network > Address Objects:</em></p>\r\n<ul>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\"><em><span style=\"font-style: normal;\">Scroll down to Address Objects > Add > Do the following:</span></em></p>\r\n<ul>\r\n<li>\r\n<p style=\"margin-bottom: 0in; font-style: normal; line-height: 150%;\">You will need to create address objects that pertain to the $companyName VoIP product being used. Please contact $companyName to obtain the IPs that need to be whitelisted.</p>\r\n</li>\r\n</ul>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\"><em><span>Scroll up to Address Groups > Add > Do the following:</span></em></p>\r\n<ul>\r\n<li>\r\n<p style=\"margin-bottom: 0in; font-style: normal; line-height: 150%;\">Name: \"Cloud Voice Servers\".</p>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; font-style: normal; line-height: 150%;\">In the left-hand box, highlight the Address Object(s) you created above.</p>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; font-style: normal; line-height: 150%;\">Click the \"->\" button to move those Object(s) to the right.</p>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; font-style: normal; line-height: 150%;\">Click OK.</p>\r\n<ul>\r\n<li>\r\n<p style=\"margin-bottom: 0in; font-style: normal; line-height: 150%;\">You may get an error saying that that an Address Object doesn\'t exist.</p>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; font-style: normal; line-height: 150%;\">This is either due to the SonicWall login timing out as you were adding the Service objects.</p>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; font-style: normal; line-height: 150%;\">Or it may be due to a bug affecting SonicWall firmware 5.8.1.2-6o.</p>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; font-style: normal; line-height: 150%;\">Just delete the affected Service Objects, re-create them, and then add them to the Service Group.</p>\r\n</li>\r\n</ul>\r\n</li>\r\n</ul>\r\n</li>\r\n</ul>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\"><em>Go to Firewall > Access Rules > Add:</em></p>\r\n<ul>\r\n<li>\r\n<p style=\"margin-bottom: 0in; font-style: normal; line-height: 150%;\">General Tab:</p>\r\n<ul>\r\n<li>\r\n<p style=\"margin-bottom: 0in; font-style: normal; line-height: 150%;\">Action: Allow.</p>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; font-style: normal; line-height: 150%;\">From Zone: LAN.</p>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; font-style: normal; line-height: 150%;\">To Zone: WAN.</p>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; font-style: normal; line-height: 150%;\">Source Port: Any.</p>\r\n<ul>\r\n<li>\r\n<p style=\"margin-bottom: 0in; font-style: normal; line-height: 150%;\">It is OK if you don\'t see this option. It only exists in the latest SonicWall firmware versions.</p>\r\n</li>\r\n</ul>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; font-style: normal; line-height: 150%;\">Service: Cloud Voice Service Ports.</p>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; font-style: normal; line-height: 150%;\">Source: LAN Subnets.</p>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; font-style: normal; line-height: 150%;\">Destination: Cloud Voice Servers.</p>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; font-style: normal; line-height: 150%;\">Users Allowed: All.</p>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; font-style: normal; line-height: 150%;\">Users Excluded: None.</p>\r\n</li>\r\n</ul>\r\n</li>\r\n</ul>\r\n<ul>\r\n<ul>\r\n<ul>\r\n<li>\r\n<p style=\"margin-bottom: 0in; font-style: normal; line-height: 150%;\">It is OK if you don\'t see this option. It only exists in the latest SonicWall firmware versions.</p>\r\n</li>\r\n</ul>\r\n<li>\r\n<p style=\"margin-bottom: 0in; font-style: normal; line-height: 150%;\">Schedule: Always On.</p>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; font-style: normal; line-height: 150%;\">Comment: Allow Cloud Voice VoIP Devices.</p>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; font-style: normal; line-height: 150%;\">Allow Fragmented Packets: Uncheck.</p>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; font-style: normal; line-height: 150%;\">The following boxes are optional but useful. Depending on the model of your SonicWall, you may not have one or more of the options below:</p>\r\n<ul>\r\n<li>\r\n<p style=\"margin-bottom: 0in; font-style: normal; line-height: 150%;\">Enable Logging: Check.</p>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; font-style: normal; line-height: 150%;\">Enable flow reporting: Check.</p>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; font-style: normal; line-height: 150%;\">Enable packet monitor: Check.</p>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; font-style: normal; line-height: 150%;\">Enable Geo-IP Filter: Check.</p>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; font-style: normal; line-height: 150%;\">Enable Botnet Filter: Check.</p>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; font-style: normal; line-height: 150%;\">Enable Management: Uncheck.</p>\r\n</li>\r\n</ul>\r\n</li>\r\n</ul>\r\n<li>\r\n<p style=\"margin-bottom: 0in; font-style: normal; line-height: 150%;\">Click on the QoS tab:</p>\r\n<ul>\r\n<li>\r\n<p style=\"margin-bottom: 0in; font-style: normal; line-height: 150%;\">DSCP Marking Action: Preserve.</p>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; font-style: normal; line-height: 150%;\">802.1p Marking Action: None.</p>\r\n</li>\r\n</ul>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; font-style: normal; line-height: 150%;\">Click on the Advanced tab:</p>\r\n<ul>\r\n<li>\r\n<p style=\"margin-bottom: 0in; font-style: normal; line-height: 150%;\">TCP Connection Inactivity Timeout (minutes): 15.</p>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; font-style: normal; line-height: 150%;\">UDP Connection Inactivity Timeout (seconds): 300.</p>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; font-style: normal; line-height: 150%;\">Number of connections allowed (% of maximum connections): 100.</p>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; font-style: normal; line-height: 150%;\">Enable connection limit for each Source IP Address: Uncheck.</p>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; font-style: normal; line-height: 150%;\">Enable connection limit for each Destination IP Address: Uncheck.</p>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; font-style: normal; line-height: 150%;\">Create a reflexive rule: Check.</p>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; font-style: normal; line-height: 150%;\">This will automatically create the WAN to LAN rule for you.</p>\r\n<ul>\r\n<li>\r\n<p style=\"margin-bottom: 0in; font-style: normal; line-height: 150%;\">If you do not have the \'Create a reflexive rule\' option, you will need to create the Reflective rule manually by doing the following:</p>\r\n<div id=\"reflexrule\" style=\"display: none;\">\r\n<table style=\"width: 664px;\" cellspacing=\"1\" cellpadding=\"1\" border=\"1\">\r\n<tbody>\r\n<tr>\r\n<td>\r\n<ul style=\"margin-bottom: 0in; line-height: 150%;\">\r\n<li style=\"margin-bottom: 0in; line-height: 150%;\"><em style=\"line-height: 150%;\">Go to Firewall > Access Rules > click Add to create the WAN to LAN rule:</em>\r\n<ul style=\"margin-bottom: 0in; line-height: 150%;\">\r\n<li style=\"margin-bottom: 0in; line-height: 150%;\">Action: Allow.</li>\r\n<li style=\"margin-bottom: 0in; line-height: 150%;\">From Zone: WAN.</li>\r\n<li style=\"margin-bottom: 0in; line-height: 150%;\">To Zone: LAN.</li>\r\n<li style=\"margin-bottom: 0in; line-height: 150%;\"><span style=\"line-height: 150%;\">Source Port: Any.</span>\r\n<ul style=\"margin-bottom: 0in; line-height: 150%;\">\r\n<li style=\"margin-bottom: 0in; line-height: 150%;\">It is OK if you don\'t see this option. It only exists in the latest SonicWall firmware versions.</li>\r\n</ul>\r\n</li>\r\n<li><span style=\"line-height: 15px;\">Service: Cloud Voice Service Ports</span></li>\r\n<li><span style=\"line-height: 15px;\">Source: Cloud Voice Servers</span></li>\r\n<li><span style=\"line-height: 15px;\">Destination: LAN Subnets</span></li>\r\n<li style=\"margin-bottom: 0in; line-height: 150%;\">Schedule: Always On.</li>\r\n<li style=\"margin-bottom: 0in; line-height: 150%;\">Comment: Allow Cloud Voice VoIP Devices.</li>\r\n<li style=\"margin-bottom: 0in; line-height: 150%;\">The following boxes are optional but useful. Depending on the model of your SonicWall, you may not have one or more of the options below:\r\n<ul style=\"margin-bottom: 0in; line-height: 150%;\">\r\n<li style=\"margin-bottom: 0in; line-height: 150%;\">Enable Logging: Check.</li>\r\n<li style=\"margin-bottom: 0in; line-height: 150%;\">Allow Fragmented Packets: Uncheck</li>\r\n<li style=\"margin-bottom: 0in; line-height: 150%;\">Enable flow reporting: Check.</li>\r\n<li style=\"margin-bottom: 0in; line-height: 150%;\">Enable packet monitor: Check.</li>\r\n<li style=\"margin-bottom: 0in; line-height: 150%;\">Enable Geo-IP Filter: Check.</li>\r\n<li style=\"margin-bottom: 0in; line-height: 150%;\">Enable Botnet Filter: Check.</li>\r\n<li style=\"margin-bottom: 0in; line-height: 150%;\">Enable Management: Uncheck.</li>\r\n</ul>\r\n</li>\r\n<li style=\"margin-bottom: 0in; line-height: 150%;\">Click on the Advanced tab:\r\n<ul style=\"margin-bottom: 0in; line-height: 150%;\">\r\n<li style=\"margin-bottom: 0in; line-height: 150%;\">TCP Connection Inactivity Timeout (minutes): 15.</li>\r\n<li style=\"margin-bottom: 0in; line-height: 150%;\">UDP Connection Inactivity Timeout (seconds): 60.</li>\r\n<li style=\"margin-bottom: 0in; line-height: 150%;\">Number of connections allowed (% of maximum connections): 100.</li>\r\n<li style=\"margin-bottom: 0in; line-height: 150%;\">Enable connection limit for each Source IP Address: Uncheck.</li>\r\n<li style=\"margin-bottom: 0in; line-height: 150%;\">Enable connection limit for each Destination IP Address: Uncheck.</li>\r\n<li style=\"margin-bottom: 0in; line-height: 150%;\">Create a reflexive rule: Check.</li>\r\n</ul>\r\n</li>\r\n<li style=\"margin-bottom: 0in; line-height: 150%;\">Click on the QoS tab:\r\n<ul style=\"margin-bottom: 0in; line-height: 150%;\">\r\n<li style=\"margin-bottom: 0in; line-height: 150%;\">DSCP Marking Action: Preserve.</li>\r\n<li style=\"margin-bottom: 0in; line-height: 150%;\">802.1p Marking Action: None.</li>\r\n</ul>\r\n</li>\r\n<li style=\"margin-bottom: 0in; line-height: 150%;\">Click OK.</li>\r\n</ul>\r\n</li>\r\n</ul>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\"> </p>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\"> </p>\r\n</div>\r\n<button title=\"Click to show/hide content\" onclick=\"if(document.getElementById(\'reflexrule\') .style.display==\'none\') {document.getElementById(\'reflexrule\') .style.display=\'block\'}else{document.getElementById(\'reflexrule\') .style.display=\'none\'}\" type=\"button\">Show/hide<br /></button></li>\r\n</ul>\r\n</li>\r\n</ul>\r\n</li>\r\n</ul>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">This step is needed to allow the SonicWall to respond to our Call Quality Monitoring and Troubleshooting Servers:</p>\r\n<ul>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\"><em>Go to Network > Interfaces: </em></p>\r\n<ul>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">Find the WAN interface, and click the pencil icon all the way to the right to edit it\'s configuration.</p>\r\n<ul>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">Click the Ping checkbox.</p>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">Click OK.</p>\r\n</li>\r\n</ul>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">The following steps cause the SonicWall to <span style=\"text-decoration: underline;\"><em>only</em></span> respond to WAN pings from $companyname Voice Ping Server for maximum security.</p>\r\n<ul>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">If you want the SonicWall to respond to other devices on the WAN, you will need to customize the rule below on your own or contact SonicWall for help.</p>\r\n</li>\r\n</ul>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\"><em>Go to Firewall > Access Rules > Matrix (top-left).</em></p>\r\n<ul>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">Click on the arrow that intersects with WAN to WAN.</p>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">Find the WAN interface rule that shows Ping under the Service column.</p>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">Click the Edit icon to the right of the rule.</p>\r\n<ul>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">Change the Source to <span>\"Cloud Voice Server Block\".</span></p>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">Click OK.</p>\r\n</li>\r\n</ul>\r\n</li>\r\n</ul>\r\n</li>\r\n</ul>\r\n</li>\r\n</ul>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">This step is needed for reserve the bandwidth the phones & fax devices need to ensure excellent call & fax quality.</p>\r\n<ul>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\"><span style=\"text-decoration: underline;\"><strong>Warning:</strong></span> This process can cause your computers and phones to lose internet connection for a few minutes or much longer if an unexpected issues arises.</p>\r\n<ul>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">Make sure only to make these changes when when you can risk losing internet connectivity.</p>\r\n</li>\r\n</ul>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\"><em>Go to Firewall Settings > BWM (Bandwidth Management):</em></p>\r\n<ul>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">If you do not have a BWM option:</p>\r\n<ul>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">Then you or your IT will need to upgrade the SonicWall to the latest <em><strong>stable</strong></em> <strong><span style=\"font-style: normal;\">General Release firmware </span></strong>version.</p>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">Call SonicWall if you need help upgrading the firmware.</p>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\"><em>If you still do not have this option</em>, your SonicWall is too old and does not support full-BWM. Results may vary. Skip to step \"A\" below.</p>\r\n</li>\r\n</ul>\r\n</li>\r\n</ul>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">There are many ways to setup BWM.</p>\r\n<ul>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">Below is our general method that is used to encompass most customers\' sites.</p>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\"><em>If BWM was already setup by your IT, then consult with your IT before making any of the changes below.</em></p>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">Use <em>only </em>the Easy Method <span style=\"text-decoration: underline;\"><strong>or</strong></span> Advanced Method below:</p>\r\n<ul>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\"><span style=\"text-decoration: underline;\"><strong>Easy Method:</strong></span></p>\r\n<ul>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">Bandwidth Management Type: Global.</p>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">Set the Priority Levels to match the table below:</p>\r\n</li>\r\n<li>\r\n<table cellspacing=\"2\" cellpadding=\"2\" border=\"1\">\r\n<tbody>\r\n<tr>\r\n<td>\r\n<p>0 Realtime.</p>\r\n</td>\r\n<td>\r\n<p>Enable: Checked.</p>\r\n</td>\r\n<td>\r\n<p>Guaranteed: 30%.</p>\r\n</td>\r\n<td>\r\n<p>Maximum/Burst: 100%.</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p>1 Highest.</p>\r\n</td>\r\n<td>\r\n<p>Unchecked.</p>\r\n</td>\r\n<td>\r\n<p>Guaranteed: 0%.</p>\r\n</td>\r\n<td>\r\n<p>Maximum/Burst: 0%.</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p>2 High.</p>\r\n</td>\r\n<td>\r\n<p>Unchecked.</p>\r\n</td>\r\n<td>\r\n<p>Guaranteed: 0%.</p>\r\n</td>\r\n<td>\r\n<p>Maximum/Burst: 0%.</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p>3 Medium High.</p>\r\n</td>\r\n<td>\r\n<p>Unchecked.</p>\r\n</td>\r\n<td>\r\n<p>Guaranteed: 0%.</p>\r\n</td>\r\n<td>\r\n<p>Maximum/Burst: 0%.</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p>4 Medium.</p>\r\n</td>\r\n<td>\r\n<p>Enable: Checked.</p>\r\n</td>\r\n<td>\r\n<p>Guaranteed: 70%.</p>\r\n</td>\r\n<td>\r\n<p>Maximum/Burst: 70%.</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p>5 Medium Low.</p>\r\n</td>\r\n<td>\r\n<p>Unchecked.</p>\r\n</td>\r\n<td>\r\n<p>Guaranteed: 0%.</p>\r\n</td>\r\n<td>\r\n<p>Maximum/Burst: 0%.</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p>6 Low.</p>\r\n</td>\r\n<td>\r\n<p>Unchecked.</p>\r\n</td>\r\n<td>\r\n<p>Guaranteed: 0%.</p>\r\n</td>\r\n<td>\r\n<p>Maximum/Burst: 0%.</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td>\r\n<p>7 Lowest.</p>\r\n</td>\r\n<td>\r\n<p>Unchecked.</p>\r\n</td>\r\n<td>\r\n<p>Guaranteed: 0%.</p>\r\n</td>\r\n<td>\r\n<p>Maximum/Burst: 0%.</p>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\"> </p>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">Total: Should auto set to 100.</p>\r\n<ul>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">If the total is higher than 100, something is wrong.</p>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">Double-check your changes to confirm they were entered correctly.</p>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">Click Accept.</p>\r\n</li>\r\n</ul>\r\n</li>\r\n</ul>\r\n<ol type=\"A\">\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\"><em>This step is required to allow the SonicWall to guarantee that the phones and faxes get the bandwidth they need to/from the WAN interface to the ISP & LAN.</em></p>\r\n<ul>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\"><em>Go to Network > Interfaces:</em></p>\r\n<ul>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">Find the <span style=\"text-decoration: underline;\"><strong>WAN</strong></span> interface the phone equipment is behind.</p>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">Click the pencil icon all the way to the right to edit it\'s configuration.</p>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">Click on the <em>Advanced Tab > Bandwidth Management:</em></p>\r\n<ul>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">Enable Egress Bandwidth Management: Check.</p>\r\n<ul>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">Available Interface Egress Bandwidth (Kbps):</p>\r\n<ul>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">Enter in only 80-95% of your the Upload bandwidth you pay for.</p>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\"><span style=\"font-style: normal;\">If you do not know what it is, take the average of 3 Upload results at <a href=\"http://telecomsvc.com/broadbandtester\" target=\"_blank\">Telecom Speed Tester</a>.<br /></span></p>\r\n</li>\r\n</ul>\r\n</li>\r\n</ul>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">Enable Ingress Bandwidth Management: Check.</p>\r\n<ul>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">Available Interface Ingress Bandwidth (Kbps):</p>\r\n<ul>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">Enter in only 80-95% of your the Download bandwidth you pay for.</p>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\"><span style=\"font-style: normal;\">If you do not know what it is, take the average of 3 Download results at <a href=\"http://telecomsvc.com/broadbandtester\" target=\"_blank\" title=\"speed test\">Telecom Speed Tester</a>.<br /></span></p>\r\n</li>\r\n</ul>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">Click OK.</p>\r\n</li>\r\n</ul>\r\n</li>\r\n</ul>\r\n</li>\r\n</ul>\r\n</li>\r\n</ul>\r\n</li>\r\n</ol>\r\n<ul>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\"><em>This step is required to allow the SonicWall to guarantee that the phones and faxes get the bandwidth they need in the LAN-to-WAN bridge:</em></p>\r\n<ul>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\"><em>Go to Ne<span style=\"display: none;\"> </span>twork > Interfaces:</em><em><span style=\"display: none;\"><br /></span></em></p>\r\n<ul>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">Find the <span style=\"text-decoration: underline;\"><strong>LAN</strong></span> interface the phone equipment is behind.</p>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">Click the pencil icon all the way to the right to edit it\'s configuration.</p>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">Click on the <em>Advanced Tab > Bandwidth Management:</em></p>\r\n<ul>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">Enable Egress Bandwidth Management: Check.</p>\r\n<ul>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">Available Interface Egress Bandwidth (Kbps):</p>\r\n<ul>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">Enter in only 80-95% of your the Download bandwidth you pay for.</p>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\"><span style=\"font-style: normal;\">If you do not know what it is, take the average of 3 Download results at <a href=\"http://speedtest.net/\" target=\"_blank\">speedtest.net</a>.</span></p>\r\n</li>\r\n</ul>\r\n</li>\r\n</ul>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">Enable Ingress Bandwidth Management: Check.</p>\r\n<ul>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">Available Interface Ingress Bandwidth (Kbps):</p>\r\n<ul>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">Enter in only 80-95% of your the Upload bandwidth you pay for.</p>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\"><span style=\"font-style: normal;\">If you do not know what it is, take the average of 3 Upload results at <a href=\"http://speedtest.net/\" target=\"_blank\">speedtest.net</a>.</span></p>\r\n</li>\r\n</ul>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">Click OK.</p>\r\n</li>\r\n</ul>\r\n</li>\r\n</ul>\r\n</li>\r\n</ul>\r\n</li>\r\n</ul>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\"><em><span style=\"font-style: normal;\">Go to Firewall > Access Rules > Matrix (top-left):</span></em></p>\r\n<ul>\r\n<li>\r\n<p style=\"margin-bottom: 0in; font-style: normal; line-height: 150%;\">Select the Arrow that intersects with <strong>LAN to WAN</strong>.</p>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; font-style: normal; line-height: 150%;\">Find the rule that shows Cloud Voice Servers and Cloud Voice Service Ports.</p>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; font-style: normal; line-height: 150%;\">Click the Edit Pencil icon to the right of the rule.</p>\r\n</li>\r\n</ul>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; font-style: normal; line-height: 150%;\">Ethernet BWM tab:</p>\r\n<ul>\r\n<li>\r\n<p style=\"margin-bottom: 0in; font-style: normal; line-height: 150%;\">Enable Egress Bandwidth Management (\'allow\' rules only):</p>\r\n<ul>\r\n<li>\r\n<p style=\"margin-bottom: 0in; font-style: normal; line-height: 150%;\">Bandwidth Priority: 0 Realtime.</p>\r\n</li>\r\n</ul>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; font-style: normal; line-height: 150%;\">Enable Ingress Bandwidth Management (\'allow\' rules only):</p>\r\n<ul>\r\n<li>\r\n<p style=\"margin-bottom: 0in; font-style: normal; line-height: 150%;\">Bandwidth Priority: 0 Realtime.</p>\r\n</li>\r\n</ul>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; font-style: normal; line-height: 150%;\">Click OK.</p>\r\n</li>\r\n</ul>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; font-style: normal; line-height: 150%;\">Click on Matrix (top-left):</p>\r\n<ul>\r\n<li>\r\n<p style=\"margin-bottom: 0in; font-style: normal; line-height: 150%;\">Select the Arrow that intersects with <strong>WAN to LAN</strong>.</p>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; font-style: normal; line-height: 150%;\">Find the rule that shows Cloud Voice Servers and Cloud Voice Service Ports.</p>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; font-style: normal; line-height: 150%;\">Click the Edit Pencil icon to the right of the rule.</p>\r\n<ul>\r\n<li>\r\n<p style=\"margin-bottom: 0in; font-style: normal; line-height: 150%;\">Ethernet BWM tab:</p>\r\n<ul>\r\n<li>\r\n<p style=\"margin-bottom: 0in; font-style: normal; line-height: 150%;\">Enable Egress Bandwidth Management (\'allow\' rules only):</p>\r\n<ul>\r\n<li>\r\n<p style=\"margin-bottom: 0in; font-style: normal; line-height: 150%;\">Bandwidth Priority: 0 Realtime.</p>\r\n</li>\r\n</ul>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; font-style: normal; line-height: 150%;\">Enable Ingress Bandwidth Management (\'allow\' rules only):</p>\r\n<ul>\r\n<li>\r\n<p style=\"margin-bottom: 0in; font-style: normal; line-height: 150%;\">Bandwidth Priority: 0 Realtime.</p>\r\n</li>\r\n</ul>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; font-style: normal; line-height: 150%;\">Click OK. </p>\r\n</li>\r\n</ul>\r\n</li>\r\n</ul>\r\n</li>\r\n</ul>\r\n</li>\r\n</ul>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; font-style: normal; line-height: 150%;\"><span style=\"text-decoration: underline;\"><strong>Advanced Method:</strong></span></p>\r\n<div id=\"advancedmethod\" style=\"display: none;\">\r\n<table style=\"width: 609px; height: 248px;\" cellspacing=\"1\" cellpadding=\"1\" border=\"1\">\r\n<tbody>\r\n<tr>\r\n<td>\r\n<ul>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">This method takes a very long time to setup.</p>\r\n<ul>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\"><span style=\"display: none;\"> </span><span style=\"display: none;\"> </span><span style=\"display: none;\"> </span> You or your IT will need to contact SonicWall if you want to use this method and need help.</p>\r\n</li>\r\n</ul>\r\n<ol>\r\n<ul>\r\n<ul>\r\n<ul>\r\n<ul>\r\n<ul>\r\n<li>\r\n<p><span style=\"display: none;\"> </span><span style=\"display: none;\"> </span><span style=\"display: none;\"> </span><span style=\"display: none;\"> </span><span style=\"display: none;\"> </span><span style=\"display: none;\"> </span>Bandwidth <span style=\"display: none;\"> </span><span style=\"display: none;\"> </span><span style=\"display: none;\"> </span>Management Type: WAN.</p>\r\n</li>\r\n<li>\r\n<p>Click Accept.<span style=\"display: none;\"> </span><span style=\"display: none;\"> </span><span style=\"display: none;\"> </span></p>\r\n</li>\r\n</ul>\r\n</ul>\r\n</ul>\r\n</ul>\r\n</ul>\r\n</ol>\r\n<ul>\r\n<li>\r\n<p>You will have to edit the default Outbound Policy rules for the computers/non-phone-devices.</p>\r\n</li>\r\n<li>\r\n<p>You will need to set the maximum bandwidth the computers can use to fit this formula:</p>\r\n<ul>\r\n<li>\r\n<p>(80%-95% of max Download & Upload bandwidth) – (maximum bandwidth needed for phones).<span style=\"display: none;\"> </span><span style=\"display: none;\"> </span><span style=\"display: none;\"> </span><span style=\"display: none;\"> </span></p>\r\n</li>\r\n</ul>\r\n</li>\r\n</ul>\r\n</li>\r\n</ul>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n</div>\r\n<button title=\"Click to show/hide content\" onclick=\"if(document.getElementById(\'advancedmethod\') .style.display==\'none\') {document.getElementById(\'advancedmethod\') .style.display=\'block\'}else{document.getElementById(\'advancedmethod\') .style.display=\'none\'}\" type=\"button\">Show/hide</button>\r\n<p> </p>\r\n</li>\r\n</ul>\r\n</li>\r\n</ul>\r\n</li>\r\n</ul>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">The final step, adjusting the <strong>DNS</strong>:</p>\r\n<ul>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\"><span style=\"text-decoration: underline;\"><strong>Warning:</strong></span> These changes will take your computers, phones, and all other devices online for 10 minutes or much longer if an unexpected problem arises.</p>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">Make sure to only make the changes below when you can afford to take your network offline.</p>\r\n<ul>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\"><em>Go to Network > DHCP Server:</em></p>\r\n<ul>\r\n<li>\r\n<p style=\"margin-bottom: 0in; font-style: normal; line-height: 150%;\">Where it says DHCP Server Settings, determine if the Enable DHCP Server is checked or not:</p>\r\n<ul>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\"><em>If the \'Enable DHCP Server\' option is </em><span style=\"text-decoration: underline;\"><strong><em>not checked:</em></strong></span></p>\r\n<ul>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\"><em><span style=\"font-style: normal;\"><span style=\"font-weight: normal;\">Then that means you have your primary DHCP server running on a separate device, like a Windows Server.</span></span></em></p>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\"><em><span style=\"font-style: normal;\">This means you will need to change the DHCP DNS servers on that standalone DHCP server.</span></em></p>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">The DHCP DNS needs to be set to 8.8.8.8/8.8.4.4 or create Stub Zones that forward Polycom DNS requests directly to our DNS servers.</p>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">If you have a Windows Server, <a href=\"$kbWebsite/viewKBArticle.asp?id=3001\" target=\"_blank\" title=\"instructions\">click here for instructions</a>.</p>\r\n</li>\r\n</ul>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\"><em>If the \'Enable DHCP Server\' option <strong><span style=\"text-decoration: underline;\">is checked:</span></strong></em></p>\r\n<ul>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">Go to DHCP Server Lease Scopes:</p>\r\n<ul>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">Where it says View Style, select “All”.</p>\r\n<ul>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">There should be at least 1 Dynamic Scope listed.</p>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">If there is more than 1 Dynamic Scope, find the one the phones are using.</p>\r\n</li>\r\n</ul>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">Go to the right of the Dynamic Scope the phones are using.</p>\r\n<ul>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">Confirm the \'Enable\' box is checked.</p>\r\n<ul>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\"><em>If the \'Enable\' box </em><strong><em><span style=\"text-decoration: underline;\">is</span></em></strong><em> checked:</em></p>\r\n<div id=\"boxnotenabled\" style=\"display: none;\">\r\n<table border=\"1\">\r\n<tbody>\r\n<tr>\r\n<td>\r\n<ul>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">Click on the Pencil/Paper icon all the way to the right to Edit the Dynamic scope.</p>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\"><em>DNS/WINS tab > Specify Manually:</em></p>\r\n<ul>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">DNS Server 1: 8.8.8.8</p>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">DNS Server 2: 8.8.4.4</p>\r\n</li>\r\n</ul>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">If you cannot change the Dynamic Scope DNS Servers to 8.8.8.8/8.8.4.4:</p>\r\n<ul>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">Some networks cannot using the DNS servers above because they need to use a private/custom DNS server for their computers.</p>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">If this is the case with your network:</p>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">You will need to create individual DHCP IP reservations for each $companyname device and set the DNS manually to 8.8.8.8/8.8.4.4 for each device.</p>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">This may seem like a lot of work, but we do this so that the DNS changes below only affect the $companyname devices and do not disrupt the computers and other devices on your network.</p>\r\n<ol type=\"a\">\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">Scroll down to Current DHCP Leases > Make note of the range of IP addresses that devices are currently using.</p>\r\n<ul>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\"><span style=\"text-decoration: underline;\">Example:</span> The list of IP addresses go from 192.168.1.2 to 192.168.1.149.</p>\r\n</li>\r\n</ul>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">Go to DHCP Server Lease Scopes > View Style > All.</p>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">There should be at least 1 Dynamic scope listed > Go to the right > Pencil/Paper icon all the way to the right to Edit the Dynamic scope.</p>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">Subnet Mask: <em>Write down what is in this field - you will need it in step (m) below.</em></p>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\"><em><span style=\"font-style: normal;\">Click OK.</span></em></p>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\"><em><span style=\"font-style: normal;\">Under DHCP Server Lease Scopes, click Add Static. Enter the settings below:</span></em></p>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\"><em><span style=\"font-style: normal;\">Enable this DHCP Scope: check this box</span></em><em>.</em></p>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\"><em><span style=\"font-style: normal;\">Entry Name: $companyname Device <MAC address>.</span></em></p>\r\n<ul>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\"><em><span style=\"font-style: normal;\"><span style=\"text-decoration: underline;\">Example:</span></span></em><em><span style=\"font-style: normal;\">$companyname Device 0004F2AFE953.</span></em></p>\r\n</li>\r\n</ul>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\"><em><span style=\"font-style: normal;\">Static IP Address: enter the IP you want the phone to have.</span></em></p>\r\n<ul>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\"><em><span style=\"font-style: normal;\"><span style=\"text-decoration: underline;\">Example:</span></span></em><em><span style=\"font-style: normal;\">for phone Extension 100, we used 192.168.1.150.</span></em></p>\r\n</li>\r\n</ul>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\"><em><span style=\"font-style: normal;\">Ethernet Address: enter in the MAC address of the 1st $companyname device </span></em></p>\r\n<ul>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\"><em><span style=\"font-style: normal;\">Unlike old Sonicwalls, every 2 characters in the MAC address </span></em><em><span style=\"font-style: normal;\"><span style=\"text-decoration: underline;\">do not</span></span></em><em><span style=\"font-style: normal;\">need to be separated by colon.</span></em></p>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\"><em><span style=\"font-style: normal;\"><span style=\"text-decoration: underline;\">Example:</span></span></em><em><span style=\"font-style: normal;\">0004F2AFE953</span></em></p>\r\n</li>\r\n</ul>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\"><em><span style=\"font-style: normal;\">Lease Time (minutes): 1440</span></em><em>.</em></p>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\"><em><span style=\"font-style: normal;\">Default Gateway: Enter the private IP address of the SonicWall.</span></em></p>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\"><em><span style=\"font-style: normal;\">Subnet Mask: </span></em><em>Enter in the Subnet mask you wrote down at the end of step (d) above.</em></p>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\"><em><span style=\"font-style: normal;\">Click on the DNS/WINS Tab: </span></em></p>\r\n<ul>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\"><em><span style=\"font-style: normal;\">Select Specify Manually.</span></em></p>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\"><em><span style=\"font-style: normal;\">Primary DNS: “8.8.8.8”.</span></em></p>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\"><em><span style=\"font-style: normal;\">Secondary DNS: “8.8.4.4”.</span></em></p>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\"><em><span style=\"font-style: normal;\">Click OK.</span></em></p>\r\n</li>\r\n</ul>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\"><em><span style=\"font-style: normal;\">Repeat steps (f)-(n) until all $companyname devices are added one-by-one.</span></em></p>\r\n<ul>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\"><em><span style=\"font-style: normal;\">This includes each Polycom phone, Vertical phone, Fax Adapter, Wireless Transmitter, Cisco Cordless Transmitter/Base-Unit, Vertical Xcelerator Base-Unit, and RTX Cordless Transmitter. Have each device\'s IP address go up in sequence as shown in the example below: </span></em></p>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\"><em><span style=\"font-style: normal;\">Click Accept at the top of the DHCP Server page to save your changes.</span></em></p>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\"><em><span style=\"font-style: normal;\"><span style=\"text-decoration: underline;\">Example:</span></span></em></p>\r\n<table style=\"width: 449px;\" cellspacing=\"3\" cellpadding=\"2\" border=\"1\"><colgroup><col width=\"292\" /><col width=\"138\" /></colgroup>\r\n<tbody>\r\n<tr>\r\n<td width=\"292\">\r\n<p>Device:</p>\r\n</td>\r\n<td width=\"138\">\r\n<p>IP Address:</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"292\">\r\n<p>Polycom 4-line Phone Extension 100.</p>\r\n</td>\r\n<td width=\"138\">\r\n<p>192.168.1.150.</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"292\">\r\n<p>Polycom Conference Phone Extension 101.</p>\r\n</td>\r\n<td width=\"138\">\r\n<p>192.168.1.151.</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"292\">\r\n<p>Vertical 2-line Phone Extension 102.</p>\r\n</td>\r\n<td width=\"138\">\r\n<p>192.168.1.152.</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"292\">\r\n<p>Cisco SPA112 Fax Adapter.</p>\r\n</td>\r\n<td width=\"138\">\r\n<p>192.168.1.153.</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"292\">\r\n<p>Linksys PAP2T Fax Adapter</p>\r\n</td>\r\n<td width=\"138\">\r\n<p>192.168.1.154.</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"292\">\r\n<p>Cisco Cordless Transmitter/Base-Unit.</p>\r\n</td>\r\n<td width=\"138\">\r\n<p>192.168.1.155.</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"292\">\r\n<p>Wireless Transmitter.</p>\r\n</td>\r\n<td width=\"138\">\r\n<p>192.168.1.156.</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"292\">\r\n<p>Vertical Xcelerator Base Unit.</p>\r\n</td>\r\n<td width=\"138\">\r\n<p>192.168.1.157.</p>\r\n</td>\r\n</tr>\r\n<tr>\r\n<td width=\"292\">\r\n<p>RTX Cordless Transmitter.</p>\r\n</td>\r\n<td width=\"138\">\r\n<p>192.168.1.158.</p>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n</li>\r\n</ul>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\"> </p>\r\n</li>\r\n<li>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\"><em><span style=\"font-style: normal;\">Reboot the SonicWall when it is okay for the phones and computers to go offline briefly to ensure all the changes take effect.</span></em></p>\r\n</li>\r\n</ol>\r\n</li>\r\n</ul>\r\n</li>\r\n</ul>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n</div>\r\n<p><button title=\"Click to show/hide content\" onclick=\"if(document.getElementById(\'boxnotenabled\') .style.display==\'none\') {document.getElementById(\'boxnotenabled\') .style.display=\'block\'}else{document.getElementById(\'boxnotenabled\') .style.display=\'none\'}\" type=\"button\">Show/hide</button></p>\r\n</li>\r\n<li><em>If the \'Enable\' box is </em><em><strong><span style=\"text-decoration: underline;\">not</span></strong></em><em> checked</em><em>:<br /></em><span style=\"display: none;\"> </span><span style=\"display: none;\"> </span><span style=\"display: none;\"> </span><span style=\"display: none;\"> </span><span style=\"display: none;\"> </span><span style=\"display: none;\"> <br /></span>\r\n<div id=\"enableboxnotchecked\" style=\"display: none;\">\r\n<table border=\"1\">\r\n<tbody>\r\n<tr>\r\n<td>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">Then that means you have your primary DHCP server running on a separate device, like a Windows Server.</p>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">The DHCP DNS needs to be set to 8.8.8.8/8.8.4.4 or create Stub Zones that forward Polycom DNS requests directly to our DNS servers.</p>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\">If you have a Windows Server, <a href=\"$kbWebsite/viewKBArticle.asp?id=3001\">click here for instructions</a>.</p>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\"><em><span style=\"font-style: normal;\">Reboot the SonicWall when it is okay for the phones and computers to go offline briefly to ensure all the changes take effect.</span></em></p>\r\n</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n</div>\r\n<p><button title=\"Click to show/hide content\" onclick=\"if(document.getElementById(\'enableboxnotchecked\') .style.display==\'none\') {document.getElementById(\'enableboxnotchecked\') .style.display=\'block\'}else{document.getElementById(\'enableboxnotchecked\') .style.display=\'none\'}\" type=\"button\">Show/hide</button></p>\r\n<p style=\"margin-bottom: 0in; line-height: 150%;\"><em> </em></p>\r\n</li>\r\n</ul>\r\n</li>\r\n</ul>\r\n</li>\r\n</ul>\r\n</li>\r\n</ul>\r\n</li>\r\n</ul>\r\n</li>\r\n</ul>\r\n</li>\r\n</ul>\r\n</li>\r\n</ul>\r\n</li>\r\n</ol>\r\n<p><em></em></p>\r\n<h3><strong>Additional Resources</strong></h3>\r\n<ul>\r\n<li><a href=\"$kbWebsite/viewKBArticle.asp?id=3174\" target=\"_blank\" title=\"Switches\">Recommended Switches</a></li>\r\n<li><a href=\"$kbWebsite/viewKBArticle.asp?id=3114\" target=\"_blank\" title=\"routers\">Recommended Routers </a></li>\r\n<li><a href=\"$kbWebsite/viewKBArticle.asp?id=3374\" target=\"_blank\" title=\"Lan Config\">Recommended LAN Configurations</a> </p>', 1, 1, 1, '2020-08-26 09:33:12', 1);
INSERT INTO `pages` (`page_id`, `project_id`, `original`, `category_id`, `name`, `file_name`, `header`, `html`, `language_id`, `glossary_id`, `version`, `date_created`, `status`) VALUES
(14, 1, 1, 1, 'Account contacten en contact rollen', '1370_(nl).html', 'Account contacten en contact rollen', '<p>Account Contact corresponds to login credentials for accessing <a href=\"$cpanelwebsite\" target=\"_blank\" rel=\"noopener\">$cpanelNamefirstuse</a>. Contacts are assigned one or more Roles, which determine what sections of <a href=\"$cpanelwebsite\" target=\"_blank\" rel=\"noopener\">$cpanelName</a> they have access to, as well as the technical support options available to that contact.</p>\r\n<p>To manage the account contacts, login to <a href=\"$cpanelwebsite\" target=\"_blank\" rel=\"noopener\">$cpanelName</a> and navigate to <em>Account > Account Contacts.</em></p>\r\n<p><strong>Note:</strong> you can access <strong>Account Contacts </strong>section only if you have Contact Manager <a href=\"#Roles\">role</a>.</p>\r\n<p><img style=\"border: 1px solid gray;\" src=\"../Contents/1370/1370_1.png\" alt=\"Control Panel\" /></p>\r\n<h2>Contact types</h2>\r\n<p>There are two types of Account Contacts:</p>\r\n<ul>\r\n<li><strong>Owner: </strong>contact is created when the account is set up. This contact always has all <a href=\"#Roles\">roles </a>assigned to it. To delete this contact, ownership must be changed first.</li>\r\n<li><strong>Standard: </strong>contacts are created via <a href=\"$cpanelwebsite\" target=\"_blank\" rel=\"noopener\">$cpanelName</a> and can be assigned different <a href=\"#Roles\">roles.</a></li>\r\n</ul>\r\n<h2>Contact settings</h2>\r\n<p>To access the settings, click the contact\'s display name. Each contact includes the following settings:</p>\r\n<ul>\r\n<li><a href=\"#General information\">general information</a></li>\r\n<li><a href=\"#Security Questions\">security questions</a></li>\r\n<li><a href=\"#Roles\">roles</a></li>\r\n<li><a href=\"#Notifications\">notifications</a></li>\r\n</ul>\r\n<h3><strong><a id=\"General information\"></a>General information</strong></h3>\r\n<p> Includes contact information such as name, phone, email address and password to log in to <a href=\"$cpanelwebsite\" target=\"_blank\" rel=\"noopener\">$cpanelName</a>.</p>\r\n<p><strong><img style=\"border: 1px solid gray;\" src=\"../Contents/1370/1370_2.png\" alt=\"General\" /></strong></p>\r\n<p><strong>Note: </strong>alternate Email Address field is used to receive email notifications about server maintenance or global issues that may affect your account. This email address cannot be used as a login to $cpanelName.</p>\r\n<h3><strong><a id=\"Security Questions\"></a>Security Questions</strong></h3>\r\n<p>Each account contact has 3 security questions. Questions can be selected from the dropdown. When an account contact calls $companyName Support, our representative will ask you to provide an answer to one of the security questions.</p>\r\n<p><img style=\"border: 1px solid gray;\" src=\"../Contents/1370/1370_3.png\" alt=\"Security\" /></p>\r\n<h3><strong><a id=\"Roles\"></a>Roles</strong></h3>\r\n<p>Standard contacts can be assigned one or more of the following roles. </p>\r\n<ul>\r\n<li><strong>Contact Manager: </strong>this role allows modifying contact details and resetting passwords for themselves and others using <a href=\"$cpanelwebsite\" target=\"_blank\" rel=\"noopener\">$cpanelName</a> (<em>Account > Account Contacts</em>). This role can be assigned in combination with any of the other roles to allow someone to administer the contacts on your account.\r\n<p><strong>Note:</strong> Contact Manager role does not allow to make changes to the Account Owner.</p>\r\n</li>\r\n<li><strong>Billing Manager: </strong>this role gives access to all the items under <em>Account</em> in <a href=\"$cpanelwebsite\" target=\"_blank\" rel=\"noopener\">$cpanelName </a>EXCEPT managing Account Contacts and Security Policies. Access includes plan and pricing details and uploading custom logo.</li>\r\n<li><strong>Security Manager: </strong>this role gives access to security-related options, such as Password Policies, IP-Based Access and Two-factor authentication for Account Contacts, and the ability to manage other Account Contacts.\r\n<p><strong>Note:</strong> Security Manager role does not allow to make changes to the Account Owner.</p>\r\n</li>\r\n<li><strong>Technical Administrator:</strong> this role gives the contact access to the Users and Services areas of the <a href=\"$cpanelwebsite\" target=\"_blank\" rel=\"noopener\">$cpanelName</a>. You can select some services that will be available for Technical Administrator to manage and restrict access to other services.\r\n<p><strong>Note</strong>: all Account Contacts have access to the Audit Log and can export its results to CSV.<br /><br /><img style=\"border: 1px solid gray;\" src=\"../Contents/1370/1370_4.png\" alt=\"Roles\" /></p>\r\n</li>\r\n</ul>\r\n<p></p>\r\n<h3><strong><a id=\"Notifications\"></a>Notifications</strong></h3>\r\n<p>Includes settings for notifications that are sent to an account contact.</p>\r\n<p>Read the Knowledge Base article on <a href=\"$kbWebsite/viewKBArticle.asp?id=21993\" target=\"_blank\" rel=\"noopener\">Account Contact Notifications</a> for more information.</p>\r\n<p><strong>Note:</strong> any change made to the Account Contact settings (including notification preferences) except Name and Job Title fields will result in email notification being sent to the account contacts email address if Security notifications are enabled for this Account contact.</p>', 2, 1, 1, '2020-08-26 09:31:41', 1),
(15, 1, 5, 2, 'Hoe maak ik een *.WAV of *.OGG bestand voor mijn automatische assistent begroeting', '', 'Hoe maak ik een *.WAV of *.OGG bestand voor mijn automatische assistent begroeting', '<div>testtest</div>', 2, 1, 1, '2020-08-26 09:33:12', 1),
(16, 1, 3, 2, 'Wie kann ich meine Voicemail abrufen?', '', 'Wie kann ich meine Voicemail abrufen?', 'How Can I Check My Voicemail?<endOfTitle><p> You can check voicemail both over the phone or in your email.</p>\r\n<p>If you have any voicemail messages left for you, the voicemail lights on your phone will be ON. They will be OFF only when you play all the messages on the device.</p>\r\n<ul>\r\n<li><a href=\"#Listen from email\">Listening to voicemails from email</a></li>\r\n<li><a href=\"#Listen over the phone\">Listening to voicemails over the phone</a></li>\r\n<li><a href=\"#Remote line\">Listening to voicemails over the remote line</a></li>\r\n<li><a href=\"#Changing VM PIN and Greeting\">Changing voicemail PIN and voicemail greeting</a></li>\r\n<li><a href=\"#Unite mobile app\">Managing voicemails via $Unite mobile application</a></li>\r\n<li><a href=\"#Desktop\">Managing voicemails via $unite desktop application</a></li>\r\n</ul>\r\n<h3><strong><a id=\"Listen from email\"></a>To listen to voicemail from your email:</strong></h3>\r\n<p>First, make sure you have set up headphones or speakers on your computer and adjusted the volume.</p>\r\n<p>Voicemail messages arrive in your Inbox as message attachments. You can view or change the email address for sending voicemail to (see below).</p>\r\n<p>To listen to a voicemail message, open the attachment to play the file.</p>\r\n<h3><strong><a id=\"Listen over the phone\"></a>To listen to voicemail over the phone:</strong></h3>\r\n<p>Using your office desktop phone, dial your own extension and enter your PIN code when prompted.</p>\r\n<p><span class=\"description\"><strong>Note:</strong> When listening to a voicemail message using your phone, you have </span><span class=\"description\"><span class=\"description\">the following options available:</span></span></p>\r\n<ul style=\"list-style-type: none;\">\r\n<li><strong>1</strong> - listen to new voicemail<br />\r\n<ul style=\"list-style-type: none;\">\r\n<li>during VM playback\r\n<ul style=\"list-style-type: none;\">\r\n<li><strong>1</strong> - replay the current message</li>\r\n<li><strong>2</strong> - delete the VM\r\n<ul style=\"list-style-type: none;\">\r\n<li><strong>5</strong> - confirm deletion</li>\r\n</ul>\r\n</li>\r\n<li><strong>3</strong> - mark message as unheard</li>\r\n<li><strong>4</strong> - skip current message</li>\r\n<li><strong>5</strong> - callback the sender of voicemail</li>\r\n<li><strong>6</strong> - forward voicemail to the extension</li>\r\n<li><strong>#</strong> - skip the playback of message details</li>\r\n</ul>\r\n</li>\r\n<li>after VM playback\r\n<ul style=\"list-style-type: none;\">\r\n<li><strong>1</strong> - replay the current message</li>\r\n<li><strong>2</strong> - delete the VM</li>\r\n<li><strong>3</strong> - mark message as unheard</li>\r\n<li><strong>4</strong> - skip current message</li>\r\n<li><strong>5</strong> - callback the sender of voicemail</li>\r\n<li><strong>6</strong> - forward voicemail to the extension</li>\r\n</ul>\r\n</li>\r\n</ul>\r\n</li>\r\n<li><strong>2</strong> - listen to old messages\r\n<ul style=\"list-style-type: none;\">\r\n<li>during VM playback\r\n<ul style=\"list-style-type: none;\">\r\n<li><strong>1</strong> - replay the current message</li>\r\n<li><strong>2</strong> - delete the VM\r\n<ul style=\"list-style-type: none;\">\r\n<li><strong>5</strong> - confirm deletion</li>\r\n</ul>\r\n</li>\r\n<li><strong>3</strong> - mark message as unheard</li>\r\n<li><strong>4</strong> - skip current message</li>\r\n<li><strong>5</strong> - callback the sender of voicemail</li>\r\n<li><strong>6</strong> - forward voicemail to the extension</li>\r\n<li><strong>#</strong> - skip the playback of message details</li>\r\n</ul>\r\n</li>\r\n<li>after VM playback\r\n<ul style=\"list-style-type: none;\">\r\n<li><strong>1</strong> - replay the current message</li>\r\n<li><strong>2</strong> - delete the VM</li>\r\n<li><strong>3</strong> - mark message as unheard</li>\r\n<li><strong>4</strong> - skip current message</li>\r\n<li><strong>5</strong> - callback the sender of voicemail</li>\r\n<li><strong>6</strong> - forward voicemail to the extension</li>\r\n</ul>\r\n</li>\r\n</ul>\r\n</li>\r\n<li><strong>3</strong> - personal options\r\n<ul style=\"list-style-type: none;\">\r\n<li><strong>1</strong> - record voicemail greeting</li>\r\n<li><strong>2</strong> - change PIN</li>\r\n<li><strong>*</strong> - return to VM list</li>\r\n</ul>\r\n</li>\r\n</ul>\r\n<p><strong>Notes:</strong></p>\r\n<ul>\r\n<li>Before playing the actual voicemail, the date and time when it has been received will be announced.</li>\r\n<li>When forwarding the voicemail, the system will provide you with the option to record an introduction message, which is sent along with the forwarded voicemail and plays before the original voicemail when reviewed. If a call is returned for the forwarded message using option 5, the person who forwarded the message will be called, not the person who originally left the voicemail.</li>\r\n</ul>\r\n<h3><span class=\"description\"><strong><a id=\"Remote line\"></a>To check your voicemail from an outside line:</strong></span></h3>\r\n<ol>\r\n<li>From an outside line call your phone number</li>\r\n<li>When the voicemail greeting begins, press <strong>#</strong></li>\r\n<li>Follow the voice prompts, \"<em>Please enter your extension, Press <strong>#</strong> when done</em>.\"</li>\r\n<li>Follow the voice prompts, \"<em>Please enter your PIN code. Press <strong>#</strong> when done</em>.\" </li>\r\n<li>Follow the voice prompts and select your desired task:</li>\r\n<ul>\r\n<li>Press <strong>1</strong> to listen to new voice messages</li>\r\n<li>Press <strong>2</strong> to listen to old messages</li>\r\n<li>Press <strong>3</strong> for personal options - this also allows you to update your voicemail greeting</li>\r\n</ul>\r\n</ol>\r\n<h3><a id=\"Changing VM PIN and Greeting\"></a><strong>To change your greeting or PIN code</strong></h3>\r\n<p>You can call the voicemail system and <strong>record a new greeting</strong> or c<strong>hange your voicemail PIN</strong> <strong>over the phone</strong>.</p>\r\n<p>Using your office desktop phone, dial your own extension or phone number. You will hear the voicemail phone menu. Listen to the instructions and push the button on your phone that corresponds to the action you want. To cancel or go back at any point, press star (<strong style=\"font-weight: bold;\">*</strong>).</p>\r\n<p></p>\r\n<p><strong>To change the PIN or the email address for voicemail using $unite Desktop Application:</strong></p>\r\n<ol>\r\n<li>Log into <em>$unite Desktop Application ></em> click on <strong>Profile</strong> > choose <strong>Voicemail Settings tab</strong>;</li>\r\n<li><span>Type in the </span><strong>PIN</strong><span><span> </span>into the </span><strong>Voicemail PIN field</strong>;</li>\r\n<li><strong>Save Changes</strong>.</li>\r\n</ol>\r\n<p><span>You can learn more about managing your Voicemail Settings (Voicemail PIN, Voicemail greeting, Voicemail transcription and email notifications) from the $unite Desktop App by viewing our Knowledge Base article: <a href=\"$kbWebsite/viewKBArticle.asp?id=53434\" target=\"_blank\">$unite Desktop Application: Voicemail Settings</a></span></p>\r\n<h3><a id=\"Unite mobile app\"></a><strong>Managing voicemails via $Unite mobile application.</strong></h3>\r\n<p>The process of checking voicemails via $Unite mobile application is described <a href=\"$kbWebsite/viewKBArticle.asp?id=44005\" target=\"_blank\" rel=\"noopener\">in this article</a>.</p>\r\n<h3><strong><a id=\"Desktop\"></a>Managing voicemails via $Unite desktop application.</strong></h3>\r\n<p>The process of checking voicemails via $Unite desktop application is described <a href=\"$kbWebsite/viewKBArticle.asp?id=49638\" target=\"_blank\" rel=\"noopener\">in this article</a>.</p>', 3, 1, 1, '2020-08-26 09:33:12', 1),
(24, 1, 2, 0, 'NL2', 'NLNL2', '', '<p>NL NL NL NL22</p>\r\n', 2, 1, 1, '2020-08-27 11:06:46', 0),
(25, 1, 2, 0, 'test test test', 'test test test', '', '<p>test test test</p>\r\n', 2, 1, 1, '2020-08-27 11:47:56', 0),
(26, 1, 2, 0, 'test test', 'test test test', '', '<p>test test</p>\r\n', 2, 1, 1, '2020-08-27 11:49:59', 0),
(27, 1, 2, 0, 'test', 'test', '', '<p>test</p>\r\n', 2, 1, 1, '2020-08-27 11:50:30', 0);
-- --------------------------------------------------------
--
-- Tabelstructuur voor tabel `page_edits`
--
CREATE TABLE `page_edits` (
`edit_id` int(11) NOT NULL,
`page_id` int(10) NOT NULL,
`user_id` int(10) NOT NULL,
`header` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`html` text COLLATE utf8_unicode_ci NOT NULL,
`datetime` timestamp NOT NULL DEFAULT CURRENT_TIMESTAMP
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;
--
-- Gegevens worden geëxporteerd voor tabel `page_edits`
--
INSERT INTO `page_edits` (`edit_id`, `page_id`, `user_id`, `header`, `html`, `datetime`) VALUES
(1, 1, 1, '1', '1', '2020-08-25 14:24:31');
-- --------------------------------------------------------
--
-- Tabelstructuur voor tabel `projects`
--
CREATE TABLE `projects` (
`project_id` int(10) NOT NULL,
`language_id` int(10) NOT NULL DEFAULT '1',
`name` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`url` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`created` timestamp NOT NULL DEFAULT CURRENT_TIMESTAMP,
`status` int(1) NOT NULL DEFAULT '1'
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;
--
-- Gegevens worden geëxporteerd voor tabel `projects`
--
INSERT INTO `projects` (`project_id`, `language_id`, `name`, `url`, `created`, `status`) VALUES
(1, 1, 'UNIVERGE BLUE Knowlegde Base', 'UNIVERGE-BLUE-Knowlegde-Base', '2020-08-20 12:02:34', 1),
(2, 1, 'Project A', 'Project-A', '2020-08-20 12:36:10', 1),
(3, 1, 'Project-B', 'Project-B', '2020-08-20 12:36:10', 1),
(4, 1, 'Project C', 'Project-C', '2020-08-20 12:36:16', 1),
(5, 1, 'Project D', 'Project-D', '2020-08-20 12:36:16', 1);
-- --------------------------------------------------------
--
-- Tabelstructuur voor tabel `project_languages`
--
CREATE TABLE `project_languages` (
`pl_id` int(10) NOT NULL,
`project_id` int(10) NOT NULL,
`language_id` int(10) NOT NULL,
`status` int(10) NOT NULL DEFAULT '1'
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;
--
-- Gegevens worden geëxporteerd voor tabel `project_languages`
--
INSERT INTO `project_languages` (`pl_id`, `project_id`, `language_id`, `status`) VALUES
(1, 1, 1, 1),
(2, 1, 2, 1),
(3, 1, 3, 1),
(4, 1, 4, 1),
(5, 1, 5, 1),
(6, 1, 6, 1),
(7, 1, 7, 1),
(8, 2, 2, 1);
-- --------------------------------------------------------
--
-- Tabelstructuur voor tabel `user`
--
CREATE TABLE `user` (
`user_id` int(10) NOT NULL,
`username` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`password` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`email` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`name` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`role_id` int(10) NOT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;
--
-- Indexen voor geëxporteerde tabellen
--
--
-- Indexen voor tabel `categories`
--
ALTER TABLE `categories`
ADD PRIMARY KEY (`category_id`);
--
-- Indexen voor tabel `glossaries`
--
ALTER TABLE `glossaries`
ADD PRIMARY KEY (`glossary_id`);
--
-- Indexen voor tabel `glossary_sets`
--
ALTER TABLE `glossary_sets`
ADD PRIMARY KEY (`set_id`);
--
-- Indexen voor tabel `languages`
--
ALTER TABLE `languages`
ADD PRIMARY KEY (`language_id`);
--
-- Indexen voor tabel `pages`
--
ALTER TABLE `pages`
ADD PRIMARY KEY (`page_id`);
--
-- Indexen voor tabel `page_edits`
--
ALTER TABLE `page_edits`
ADD PRIMARY KEY (`edit_id`);
--
-- Indexen voor tabel `projects`
--
ALTER TABLE `projects`
ADD PRIMARY KEY (`project_id`);
--
-- Indexen voor tabel `project_languages`
--
ALTER TABLE `project_languages`
ADD PRIMARY KEY (`pl_id`);
--
-- Indexen voor tabel `user`
--
ALTER TABLE `user`
ADD PRIMARY KEY (`user_id`);
--
-- AUTO_INCREMENT voor geëxporteerde tabellen
--
--
-- AUTO_INCREMENT voor een tabel `categories`
--
ALTER TABLE `categories`
MODIFY `category_id` int(10) NOT NULL AUTO_INCREMENT, AUTO_INCREMENT=7;
--
-- AUTO_INCREMENT voor een tabel `glossaries`
--
ALTER TABLE `glossaries`
MODIFY `glossary_id` int(10) NOT NULL AUTO_INCREMENT;
--
-- AUTO_INCREMENT voor een tabel `glossary_sets`
--
ALTER TABLE `glossary_sets`
MODIFY `set_id` int(10) NOT NULL AUTO_INCREMENT;
--
-- AUTO_INCREMENT voor een tabel `languages`
--
ALTER TABLE `languages`
MODIFY `language_id` int(10) NOT NULL AUTO_INCREMENT, AUTO_INCREMENT=8;
--
-- AUTO_INCREMENT voor een tabel `pages`
--
ALTER TABLE `pages`
MODIFY `page_id` int(10) NOT NULL AUTO_INCREMENT, AUTO_INCREMENT=28;
--
-- AUTO_INCREMENT voor een tabel `page_edits`
--
ALTER TABLE `page_edits`
MODIFY `edit_id` int(11) NOT NULL AUTO_INCREMENT, AUTO_INCREMENT=2;
--
-- AUTO_INCREMENT voor een tabel `projects`
--
ALTER TABLE `projects`
MODIFY `project_id` int(10) NOT NULL AUTO_INCREMENT, AUTO_INCREMENT=6;
--
-- AUTO_INCREMENT voor een tabel `project_languages`
--
ALTER TABLE `project_languages`
MODIFY `pl_id` int(10) NOT NULL AUTO_INCREMENT, AUTO_INCREMENT=9;
--
-- AUTO_INCREMENT voor een tabel `user`
--
ALTER TABLE `user`
MODIFY `user_id` int(10) NOT NULL AUTO_INCREMENT;